FAQ

📦 Orders & Shipping

How long does shipping take?

Orders are typically processed within 1-3 business days. Once shipped, delivery usually takes 14-18 business days. Please note that business days exclude weekends and public holidays. You will receive a tracking number via email as soon as your order is on its way.

Why does shipping take 14-18 business days?

We work with a network of fulfilment partners to bring you the best pricing on our natural skincare products. This sometimes means your order travels through a multi-step logistics process before arriving at your door. We appreciate your patience and want to assure you that every order is carefully packed and tracked from the moment it leaves our warehouse.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat rate shipping fee of $4.99. To qualify for free shipping, simply add two or more bottles to your cart.

Can I track my order?

Absolutely. Once your order ships, you will receive a confirmation email containing your tracking number and a link to follow your package in real time. If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact our support team at support@dihclinih.com.

My tracking hasn't updated in a few days — is that normal?

Yes, this is normal. Tracking updates can sometimes pause for 3-5 days while your package is in transit between sorting facilities or crossing international borders. As long as your order is within the 14-18 business day window, there is nothing to worry about. If your order has not arrived after 20 business days, please contact us and we will investigate immediately.

Do you ship internationally?

Yes, we ship to most countries worldwide. International delivery times and shipping rates vary by destination. Please be aware that customs duties and import taxes may apply depending on your country's regulations — these fees are the responsibility of the customer and are not included in our shipping charges.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return unused products in their original packaging for a full refund. Simply contact our support team to initiate a return.

How do I return a product?

To return a product, please email us at support@dihclinih.com with your order number. We'll provide you with a return shipping label and instructions. Once we receive your return, we'll process your refund within 5-7 business days.

Can I exchange a product?

Yes! If you'd like to exchange a product for a different item, please contact our support team. We'll help you process the exchange and ensure you get the right product.

🌿 Products & Ingredients

Are your products natural?

Yes! Our products are made with 100% natural ingredients. We never use parabens, sulfates, artificial fragrances, or harmful chemicals. Every ingredient is carefully selected for its effectiveness and safety.

Are your products cruelty-free?

Absolutely! We are proudly cruelty-free and never test on animals. Our products are also vegan-friendly and made with ethically sourced ingredients.

How should I store my products?

Store your products in a cool, dry place away from direct sunlight. Most of our products have a shelf life of 12-24 months when stored properly. Check the product label for specific storage instructions.

How long until I see results?

Results vary depending on the product and individual skin type. Most customers notice improvements within 2-4 weeks of consistent use. For best results, follow the usage instructions on each product.

💳 Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.

Is my payment information secure?

Yes! We use industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.